Waitlist and Admissions Specialist
Steelton, PA
Full Time
Entry Level
Waitlist and Admissions Specialist Job Description
SUMMARY: The primary purpose of this position is to provide administrative coordination of the Housing Authority of the County of Dauphin (HACD) public housing waiting list and applicant intake process. The position is responsible for maintaining accurate waiting list records, processing and updating applications, conducting periodic waiting list purges, completing applicant intake activities, and preparing preliminary applicant files for review and processing by leasing staff. This position has no employee supervisory responsibilities and reports directly to the Deputy Director.
ESSENTIAL DUTIES AND RESPONSIBILIIES: The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required as assigned.
WORK ENVIRONMENT:
Company paid health insurance and retirement plan
Vision, dental, and life insurance offered
Internal career pathing
Employment is contingent upon successful completion of a background check and pre-employment drug screening.
HACD is an Equal Opportunity Employer
SUMMARY: The primary purpose of this position is to provide administrative coordination of the Housing Authority of the County of Dauphin (HACD) public housing waiting list and applicant intake process. The position is responsible for maintaining accurate waiting list records, processing and updating applications, conducting periodic waiting list purges, completing applicant intake activities, and preparing preliminary applicant files for review and processing by leasing staff. This position has no employee supervisory responsibilities and reports directly to the Deputy Director.
ESSENTIAL DUTIES AND RESPONSIBILIIES: The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required as assigned.
- Master Authority and HUD policies, specifically Admissions and Continued Occupancy Policy (ACOP)
- Receive, review, enter, and process applications for admission to HACD public housing, including assisting applicants with intake forms and required documentation.
- Maintain and administer the public housing waiting list, including accurate applicant records, application dates, preferences, household composition, contact information, and status changes.
- Process applicant updates and changes in circumstances promptly and document all changes in the Authority’s housing management system.
- Conduct periodic waiting list purges in accordance with the ACOP and applicable requirements, including issuing notices, recording responses, and processing status updates or removals as authorized.
- Communicate with applicants regarding application status, missing information, waiting list procedures, and next steps; respond to telephone, written, and in-person inquiries.
- Schedule and conduct preliminary intake appointments and obtain initial information and documentation needed for eligibility review.
- Initiate and organize preliminary verification and screening materials as directed and identify incomplete or inconsistent information for follow-up.
- Assemble complete, accurate preliminary applicant files and transmit them to property management staff for final eligibility determination, unit offer, and lease processing.
- Maintain accurate electronic and paper records, ensure timely data entry, and protect applicant confidentiality.
- Prepare waiting list correspondence, applicant notices, routine reports, and status summaries as requested.
- Coordinate administratively with property managers and other Authority staff to support timely and orderly movement of applicants through the intake process.
- Perform other related administrative duties as assigned.
- Associates Degree in Business or Public Administration, Human Services or other related field is preferred
- Minimum of 2 years of relevant administrative, housing program, customer service, or application-processing experience preferred.
- An equivalent combination of experience and education may be considered.
- Bilingual (Spanish/English) is a plus not but required.
- Working knowledge of public housing admissions and waiting list requirements, or ability to learn applicable HUD regulations and HACD policies.
- Strong organizational skills, attention to detail, and ability to maintain accurate applicant files and data.
- Ability to manage multiple applications, follow established procedures, prioritize deadlines, and complete assigned work independently.
- Clear, courteous, and professional written and verbal communication with applicants and coworkers.
- Ability to handle sensitive personal information with discretion and maintain confidentiality.
- Intermediate proficiency in Microsoft Word and Excel and ability to learn housing management and other required software.
- Ability to identify missing documentation, resolve routine administrative discrepancies, and refer eligibility or policy questions to appropriate staff.
WORK ENVIRONMENT:
- Functions primarily in an office environment.
- Work requires the ability to sit and stand throughout the workday.
- Position requires use of fingers, hands, and arms on a consistent basis for computer and phone work.
- Position requires the ability to talk and hear; good vision skills (with or without correction) are required.
- Occasional, local off-site travel is required.
- The employee must occasionally transport up to 25 pounds.
Company paid health insurance and retirement plan
Vision, dental, and life insurance offered
Internal career pathing
Employment is contingent upon successful completion of a background check and pre-employment drug screening.
HACD is an Equal Opportunity Employer
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